A failed sync never deletes your existing data or reports.
How to do it
- Open the connection card and read Last failure. It says what happened, what it means for your data, and what to do.
- Follow the matching row:
| What you see | What to do |
|---|---|
| Retrying automatically / provider busy or limiting requests | Nothing. GrowthPilot retries. |
| Account can no longer read this property | Check the account's permissions with the provider, then Reconnect. |
| The selected property is no longer available | Change property. |
| This advertiser account is unavailable | Choose an enabled account you control. |
| Reconnect required | Reconnect. |
| The last sync could not finish | Sync now. If it fails again, reconnect. |
- If you started the sync, you also get a "sync failed" notification with a Review connection link.
If the problem continues, contact support with the client name and the exact message.