1. Scope
This Policy applies to GrowthPilot subscription fees charged by THYNKR SYSTEMS LTD. It forms part of the Terms of Service.
2. Business customers
GrowthPilot is supplied for business use. Business customers do not have a statutory cooling-off right for online purchases. Nothing in this Policy affects rights that cannot be excluded by law.
3. Subscriptions and billing
Paid plans are billed monthly in advance through Stripe, in GBP, USD or EUR at the price shown when you subscribe, and renew automatically until cancelled. Receipts and invoice history are available in the billing portal.
4. How to cancel
You can cancel at any time from the billing portal in GrowthPilot or by emailing info@thynkrsystems.com from an account owner’s address. Cancellation takes effect at the end of the current billing period. You keep full access until then, and no further payments are taken.
After the period ends, your data stays readable and is kept until you ask us to delete it, as described in the Privacy Policy. To change plan, contact us.
5. Refunds
Fees for a billing period that has started are not refunded, and we do not give partial refunds for unused time or unused allowances. We will refund:
- duplicate charges and charges made in error;
- fees charged after a cancellation that took effect;
- prepaid fees for an unused period where we end the Service or a subscription without cause, or where you cancel after an objection to a new subprocessor under the Data Processing Agreement; and
- fees where a refund is required by law.
We may also give a full or partial refund at our discretion, for example after a significant service failure within our control.
6. Complimentary access
Complimentary agency access is free of charge, so no refund applies. When it ends, your data is kept and stays readable.
7. Agency client invoices
Invoices that agencies send their own clients through GrowthPilot are between the agency and its client. GrowthPilot never holds that money, so refunds of agency invoices are a matter for the agency.
8. Chargebacks
Please contact us before raising a chargeback so we can resolve the issue. We may provide billing records to Stripe or your bank to respond to a chargeback.
9. Refund method
Approved refunds are returned through Stripe to the original payment method. Bank processing times vary.
10. Requesting a refund
Email info@thynkrsystems.com with your workspace name, the account owner’s email, the charge date and amount, and the reason. We aim to reply within 5 working days.