1. How to complain
Email info@thynkrsystems.com with “GrowthPilot complaint” in the subject line. Explain what happened, the dates, your workspace or account email, and the outcome you are seeking. Please do not include passwords or unnecessary sensitive information.
2. What happens next
- We aim to acknowledge your complaint within 5 working days.
- We will look into it, and may ask for more information.
- We aim to give a full response within 20 working days. If we need longer, we will tell you why and when to expect it.
3. If you are not satisfied
Reply to our response and ask for the complaint to be reviewed by a director of THYNKR SYSTEMS LTD.
For privacy concerns, you can also complain to the Information Commissioner’s Office (ico.org.uk). Billing disputes about card payments can also be raised with your card issuer, but please contact us first.
4. Contact
THYNKR SYSTEMS LTD, Office 2, 1st Floor, 73 Station Passage, London E18 1JL, United Kingdom. Email: info@thynkrsystems.com.