Before you start
You need to be an agency owner or admin, and not the person who requested the action.
How to do it
- Find items waiting for you in My work, or open Operations → Actions & approvals and choose Awaiting approval.
- Select Open to go to the client's Actions view.
- Review the evidence on the card.
- Select Approve or Reject.
Content approvals are different: review and approve content from the Content section, where you confirm you checked the facts and add a review note. See Content review and approval.
What happens next
The decision is recorded: "Approval recorded. No external account changes have been made." It appears in Activity.