Client statuses are Onboarding, Active, Paused and Archived.
How to do it
- Open the client's setup and go to the Review step.
- Select Pause client, Archive client, or Reactivate client for a paused or archived client.
Only agency owners and admins can change status. Archived clients are hidden from the client selector and onboarding health; choose All in the Status filter on All clients to find them.